At Velvet & Vivid , we strive to provide you with a seamless shopping experience, ensuring that your orders reach you on time and in perfect condition.

Shipping Rates & Delivery Time:

• Standard Shipping: PKR 200 (Delivery in 3-5 business days)

Order Processing:

• Orders are processed within 1-2 business days.
• Orders placed on weekends or public holidays will be processed the next business day.

Tracking & Updates:

Once your order is shipped, you will receive a tracking number via email or SMS.

Damaged or Lost Items:

• If your order arrives damaged, please contact us within 24 hours with pictures of the damaged product.
• If an order is lost during transit, we will initiate an investigation with the courier.

For any shipping-related queries, feel free to reach out to us at velvetvividdrasmarah@gmail.com or  +923212470750